The products and services featured are only available to residents of the United Kingdom aged over 18 and are subject to status. By accessing and using this website you are agreeing to our Conditions of Use and Privacy statement below. Telephone calls are recorded for training and security purposes.
Central Trust is a trading style of Central Trust Limited.
If users have questions regarding our policies please contact us by e–mailing at firstname.lastname@example.org
Central Trust Limited
Registered in England – 07020381
Registered Office – St Crispin's House, Duke Street, Norwich, NR3 1PD
VAT number – 765353512
Authorised and Regulated by the Financial Conduct Authority under number 739724
The Data Protection Act 1998 gives you rights to request your personal information that we hold about you. We may charge a small administrative fee (currently £10) for supplying the information, and may as appropriate require proof of your identity before doing so. You can ask us to change your personal information to keep it accurate and up to date.
If you want to find out what information we hold about you, please contact us at email@example.com. or write to us at:
Central Trust Limited
11-19 Station Road
In assessing the application for your loan, we make enquiries about you, including searching any records held by credit reference agencies and checking your details with fraud prevention agencies. If you give us false or inaccurate information and we suspect fraud, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We may disclose details of your application and how you conduct your account (including any default) to credit reference and fraud prevention agencies. This information may be used by us and other organisations (i) to help us and others assess the financial risks of dealing check applications and manage credit and credit related accounts or other facilities with you and other members of your household; (ii) to help prevent or detect fraud, money laundering or other crimes, recover debts and to trace debtors; (iii) for statistical analysis about credit and fraud; (iv) checking details on proposal and claims for all types of insurance; and (v) checking details of job applications and employees.
We and other organisations may access and use information recorded by fraud prevention agencies from other countries. The credit reference and fraud prevention agencies will keep details of any searches.
We may also use credit scoring methods to assess your application and to verify your identity. In addition, whilst assessing your application, this information may also be used for debt tracing, prevention of money laundering as well as the on-going management of your account.
Information held about you by the credit reference agencies may already be linked to records relating to one or more of your financial partners. For the purpose of applications you make to us for a loan you may be treated as financially linked to such people and such applications may be assessed with reference to any "associated" records.
You can call us on 01923 280 322 if you want details of the credit reference and fraud prevention agencies that we give information about you (you have a legal right to obtain this information).
What extra security do they provide?
These schemes enable you to register an additional password to you credit card. By doing this you will help prevent unauthorised transactions on your credit card which means that you can add security and peace of mind to on-line transactions.
How do I register?
When you confirm your payment, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions.
Do I have to register every time?
No, this is a one-off registration process.
What if I don't want to join?
Some banks do offer an option to sign up later but others will insist that you sign up to the scheme immediately before completing your transaction. Like chip and pin, Verified by Visa and Mastercard Securecode will soon become compulsory.
If you have any further questions, please contact your card issuer.
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Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites (not just Central Trust) visit http://tools.google.com/dlpage/gaoptout.
You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. Please bring your concerns to our attention as soon as possible - the sooner we know about it the sooner that we can resolve it. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; Please click here for further details.
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service, free of charge. For further information you can write to:
Financial Ombudsman Service (FOS)
London E14 9SR
Phone: 0800 023 4567
For further information or to make a complaint, please contact our Compliance Team: