Contact Us
We are here to help you! If you have a query about your secured loan, however loan or secong mortgage, get in touch and we will be happy to help out.
Opening Hours
- Mon–Thurs: 8:00 am – 7:00 pm
- Friday: 8:00am - 6:00 pm
- Sat: 9:00 am – 1:00 pm (last Saturday of each month)
We are aware of scams involving individuals being offered loans for an advanced upfront fee by organisations posing as a representative of Central Trust Limited. We do not charge up-front fees for our loans and would not approach you directly in this way. If you think you have been a victim of such a scam, please contact your bank immediately and report it to action fraud.
Contact Us
You can contact us any way that is convenient for you. You can also use a quick contact form below.
Complaints
You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. Please bring your concerns to our attention as soon as possible – the sooner we know about it the sooner that we can resolve it. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; to learn more, please read our complaints guidance document.
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service to help resolve disputes between customers and financial institutions.