Contact Us

We are here to help you! If you have a query about your secured loan, however loan or secong mortgage, get in touch and we will be happy to help out.

We are aware of scams involving individuals being offered loans for an advanced upfront fee by organisations posing as a representative of Central Trust Limited. We do not charge up-front fees for our loans and would not approach you directly in this way. If you think you have been a victim of such a scam, please contact your bank immediately and report it to action fraud.

Contact Us

You can contact us any way that is convenient for you. You can also use a quick contact form below.

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How to make a complaint

If you have a complaint about any aspect of the service you’ve received, we’re here to listen. We’re dedicated to handling your complaint fairly, efficiently and promptly.

What happens next?

We’ll make every effort to resolve your complaint as soon as possible. If we can resolve it within three business days, we will contact you but if it takes longer, we’ll log it as a formal complaint, and you will receive an acknowledgement letter within 5 days and a final response within 28 days.

If you’re unhappy with our final response or, if we’re unable to resolve your complaint within 8 weeks, you have a right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service to help resolve disputes between customers and financial institutions.

Contact the Financial Ombudsman Service

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Free Phone: 0800 023 4567

E-mail: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk