Payment difficulties

If you’re worried about being able to pay your regular repayment, don’t panic. We understand and are here to help, so do contact us as soon as possible. One of our sympathetic team will talk to you about your situation and suggest possible solutions, including part-payments, until things improve.

It’s important to keep us informed about your situation – if you don’t, you may end up incurring financial charges on missed or unapproved part-payments. Please call us as soon as possible on 0800 980 6274. The sooner you call, the sooner we can help.

Things you can do to help

If you’re having difficulties making payment, please call us as soon as possible on 0800 980 6274.

Keep to any payment plan we agree with you, or let us know if there’s another change in your circumstances that might mean you have problems sticking to the arranged plan.


Check if you’re entitled to any state benefits or tax credits which could help you to increase your income. You can do this online here. If you’ve an insurance policy, check whether that could help with your payments.

Please Contact us for more help