Payment difficulties

Call us

0800 980 6274

Contact us

Central Trust Limited, Cassiobury House, 11-19 Station Road, Watford, Hertfordshire, WD17 1AP

At Central Trust Limited, we understand that your circumstances may change and you may not be able to make your payments on time. Please be assured that we are always here to help and would ask you to contact one of our fully trained Customer Support team or Specialist Customer Support staff using the details above; they will be happy to discuss your circumstances and run through the options available to try and help you.

Things you can do to help

If you’re having difficulties making payment, please call us as soon as possible on 0800 980 6274.

Keep to any payment plan we agree with you.

Regularly stay in contact with us; Keep us informed of any changes to your circumstances.

Budget planner

We always find that it’s a good idea to get a clearer picture of your finances, and to ensure that any payment you make is affordable for you.

Please use the following link to complete our budget planner form on our website.

Where else can I go for help?

Whilst we will do everything possible to help you during financial difficulties, we also recommend that you obtain independent advice. You can contact the organisations in the list below for free, confidential and impartial debt advice.

Please Contact us for more help.

Other ways to get help

Citizens Advice

For free, confidential and impartial advice on debt and a wide range of other topics. You can access advice online, over the phone or by visiting your local branch.

National Debtline

National Debtline offers free and confidential debt advice for people living in England, Wales and Scotland.

StepChange Debt Charity

StepChange Debt Charity is the UK's leading debt advice charity, with over 20 years' experience of helping people become debt free by providing practical solutions.

Money Advice Service

For free, unbiased and easy to access money tools, information and advice

Money Advice Scotland

If you live in Scotland, phone or visit their website to find contact details for debt advice in your local area.

Advice NI – Debt Action NI Service

If you live in Northern Ireland

Christians Against Poverty (CAP)

For free debt advice

Contact us

Central Trust Limited, Cassiobury House, 11-19 Station Road, Watford, Hertfordshire, WD17 1AP or

Please Contact us for more help