Contact us


You can contact us any way that is convenient for you. You can also use a quick contact form below or visit our office personally.

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COMPLAINTS

You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. Please bring your concerns to our attention as soon as possible – the sooner we know about it the sooner that we can resolve it. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; Please click here for further details.

If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service to help resolve disputes between customers and financial institutions.

  • Central Trust Limited: Cassiobury House, 11-19 Station Road, Watford, Hertfordshire, WD17 1AP.