We are here to help you! If you have a query about your secured loan, homeowner loan or second mortgage, get in touch and we will be happy to help out.
You can contact us any way that is convenient for you. You can also use a quick contact form below or visit our office personally.
You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received our staff will be happy to help resolve your concerns. Please bring your concerns to our attention as soon as possible – the sooner we know about it the sooner that we can resolve it. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; to learn more, please read our complaints guidance document.
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service to help resolve disputes between customers and financial institutions.