Contact Us
We are here to help you! If you have a query about your secured loan, homeowner loan or mortgage, or anything else at all, get in touch and we will be happy to help out.
Send us an email or pick up the phone using the details below.
Phone Number
0800 980 6274
Email Address
enquiries@centraltrust.co.uk
Address
Building 2, Axis, Rhodes Way, Watford,
Hertfordshire, WD24 4YW
SMS
07943 054317
Live Chat
Opening Hours
Mon-Thurs: 8:00 am - 7:00 pm
Fri: 8:00 am - 6:00 pm
How to make a complaint
If you have a complaint about any aspect of the service you've received, we're here to listen. We're dedicated to handling your complaint fairly, efficiently and promptly.
What happens next?
We'll make every effort to resolve your complaint as soon as possible. If we can resolve it within three business days, we will contact you but if it takes longer, we'll log it as a formal complaint, and you will receive an acknowledgement letter within 5 days and a final response within 28 days.
If you're unhappy with our final response or, if we're unable to resolve your complaint within 8 weeks, you have a right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a free, independent service to help resolve disputes between customers and financial institutions.
If your complaint is about how we have processed your personal information, we will acknowledge your complaint and provide a final response within 30 days. If we are unable to resolve your complaint to your satisfaction, you have the right to refer your complaint to the Information Commissioners Office (ICO) - www.ico.org.uk/ / Free Phone: 0303 123 1113.
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Free Phone: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
How much can I borrow?
We offer mortgages of up to £250,000. our minimum mortgage is £10,000, but it you require less we can, with your permission, refer you to one of our referral partners who may be able to help.
How long does it take?
The average turn around we work towards is 2-3 weeks but we can complete much quicker, it all depends on what is needed and how fast you can send back the required documents.
Do I qualify?
To apply for a mortgage you must be a UK homeowner. We do not accept tenants. If you jointly own the home you must apply with the other person.
How much equity do I need?
We lend up to 90% of your house value (minus 1st mortgage if applicable).
I have bad credit. Can you help?
We help clients with a variety of different credit profiles. it all depends what sort of adverse credit you have and how recent it is.
How do I apply?
If you would like to apply for a mortgage then simply use our online form or call us direct on 0800 980 6273.
Fraud Alert
We are aware of scams involving individuals being offered loans for an advanced upfront fee by organisations posing as a representative of Central Trust Limited. We do not charge up-front fees for our loans and would not approach you directly in this way. If you think you have been a victim of such a scan, please contact your bank immediately and report it to action fraud.