About Us
We are an award-winning specialist mortgage lender based in Watford. Since 1988, we’ve been providing secured lending solutions - including second mortgages, remortgages, and bridging finance - for homeowners like you.
ABOUT US
Specialist Mortgage Lender
With over 35 years' experience in the mortgage industry, we understand the challenges that clients face. This is why we get to know the person behind the numbers. We understand that life happens and there's more to your story than your credit score or your recent payslip.
WHY CHOOSE US?
Making a Difference with Central Trust
High Standards of Service
We're committed to providing regular updates throughout your application and clear communication in plain English.
Customer-Centric Focus
We treat all our customers with courtesy and respect, and if we need to contact you, we'll make sure it's at a time that suits you.
Our Commitment to You
We'll always answer your questions honestly and deal with any problems quickly and fairly. As your views are important to us, we'll always listen.
Integrity
We expect everyone who works for us to act with integrity in everything they do. In short, we do what we say. We do not accept in any circumstances turning a blind eye.
Honesty
We expect everyone who works for us to tell the truth and act honestly in all their dealings with each other and every client, partner and supplier. We hold ourselves to the highest standards of integrity and accountability, building trust through transparency, fairness, and doing the right thing at all times.
Equality
We treat everyone who works for us as equal irrespective of age, gender, race, sexuality, ability or anything else. That means equality of opportunity, equality of care and equality of voice. Our group is built on a team ethos that recognises the value of the contribution of everyone on the team. The only hierarchy is that of the quality of the idea. The best idea always wins, whoever thinks of it.
Fairness
We treat our colleagues, clients, partners and suppliers fairly in all our dealings with them. We don’t seek to take unfair advantage, or exploit our position. We want all relationships to be based on mutual benefit and a fair distribution and allocation of the rewards.
Openness and Transparency
We aim to be open and transparent in our communication, both internally and externally, with all stakeholders, including third parties. Where appropriate, we encourage sharing good ideas across the group. We recognise that effective information sharing supports strong collaboration and good decision-making.
Humility
We approach our work with humility, focusing on doing the right things well rather than seeking recognition. We let the quality of our work, the strength of our values, and the feedback from our people and clients speak for us.
Service
We are here to serve our customers to the best of our ability and recognise that, if we add value and provide great service, we will lay the foundations of a successful business. We understand that great service is the root of our model.
Trust
We want our people, clients, partners and suppliers to trust us. For our clients, this means having confidence in the advice and products we provide. For our partners and suppliers, it means working together as trusted colleagues to achieve shared success.
OUR VALUES
Our Guiding Values and Behaviours
Integrity
We expect everyone who works for us to act with integrity in everything they do. In short, we do what we say. We do not accept in any circumstances turning a blind eye.
Honesty
We expect everyone who works for us to tell the truth and act honestly in all their dealings with each other and every client, partner and supplier. We hold ourselves to the highest standards of integrity and accountability, building trust through transparency, fairness, and doing the right thing at all times.
Equality
We treat everyone who works for us as equal irrespective of age, gender, race, sexuality, ability or anything else. That means equality of opportunity, equality of care and equality of voice. Our group is built on a team ethos that recognises the value of the contribution of everyone on the team. The only hierarchy is that of the quality of the idea. The best idea always wins, whoever thinks of it.
Fairness
We treat our colleagues, clients, partners and suppliers fairly in all our dealings with them. We don’t seek to take unfair advantage, or exploit our position. We want all relationships to be based on mutual benefit and a fair distribution and allocation of the rewards.
Openness and Transparency
We aim to be open and transparent in our communication, both internally and externally, with all stakeholders, including third parties. Where appropriate, we encourage sharing good ideas across the group. We recognise that effective information sharing supports strong collaboration and good decision-making.
Humility
We approach our work with humility, focusing on doing the right things well rather than seeking recognition. We let the quality of our work, the strength of our values, and the feedback from our people and clients speak for us.
Service
We are here to serve our customers to the best of our ability and recognise that, if we add value and provide great service, we will lay the foundations of a successful business. We understand that great service is the root of our model.
Trust
We want our people, clients, partners and suppliers to trust us. For our clients, this means having confidence in the advice and products we provide. For our partners and suppliers, it means working together as trusted colleagues to achieve shared success.