Before joining us as an intermediary partner, you may be wondering whether we're the right fit for your business, or you may have questions about our onboarding process.
We hope the FAQs below answer everything you need to know. However, if you have any further questions, please don't hesitate to get in touch.
0800 980 6100
mortgagedesk@centraltrust.co.uk
To become an approved intermediary partner, you must first register your details through our website, and subsequently complete a formal onboarding process.
Complete the ‘Register with us’ form on the intermediaries homepage and someone will be in contact.
To complete your onboarding, we only require two forms. The first is a due diligence form, which helps us meet our regulatory and compliance requirements. The second is an application form that enables us to establish a tripartite agreement between your firm, Central Trust, and Equifax, allowing you to access the services and data required to operate through our platform. Once both forms have been completed and reviewed, we can begin the approval process.
The approval process takes around 24 hours to complete.
Once you have access to our portal, you will be able to submit cases and / or obtain quotes.
We consider a wide range of client profiles and circumstances, from prime and near-prime applicants through to less-prime cases. We also support clients with complex income structures, including self-employed applicants, multiple income sources, contractors, company directors, and those receiving benefits. Whether your client has straightforward or more challenging circumstances, every application is assessed on its own merits, and we will consider all cases submitted to us.
Yes, the status of the application will be updated as your application progresses, and you can track this on the portal.
Commission is paid within 24 hours of completion, by bank transfer.
Any of the underwriting team or sales support will be more than happy to help or assist you.
Call an advisor free: 0800 980 6100
Or email us: mortgagedesk@centraltrust.co.uk
You can access the portal either through the intermediaries homepage, or the link you will be provided with when you are registered.
For ease, you can also login to the portal here.
To reset your password if you've forgotten it, you can click the 'Forgot your password?' button and follow the steps on the email that follows.
Your intermediary agency agreement will be reviewed annually to ensure it remains up to date and continues to meet our compliance and operational requirements. If any issues or concerns are identified during the review process, these will be discussed with you and, where appropriate, guidance will be provided on any actions required. Any amendments to your agency details should be communicated to us as soon as possible to ensure our records remain accurate.